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Frequently asked questions
Alaris is a personalised luxury travel concierge service. You share your travel request, destination, dates, interests and we liaise with world-class hotels & resorts to secure exclusive offers and perks. Unlike traditional travel agencies, we don’t require a membership or charge hidden fees, we handle your hotel booking directly on your behalf. Our role is to simplify your planning and enhance your experience.
Working with us gives you:
Access to exclusive hotel perks like upgrades, welcome amenities, complimentary breakfast, and late check-out.
VIP status at selected hotels, granting you special privileges and personalized attention during your stay.
Tailored itineraries designed around your personal preferences and style.
Time-saving expertise – we research, compare, and negotiate on your behalf.
Support for and during your trip, including transfers, restaurant reservations, and activity planning.
Some of our personalised services require a commitment fee when we start planning your trip. This applies especially to multi-stop itineraries and complex journeys. It ensures your request receives priority attention and full support, while keeping the booking process transparent.
Contact us via the website form, WhatsApp or email with your travel request.*
Consultation – we discuss your travel vision, preferences, budget, dates, and any special requirements.
Tailored proposal – we research hotels, resorts, and experiences, present options with transparent pricing & perks.
Booking – we book your hotel directly on your behalf, confirming your reservation and any perks.
Ongoing support – we remain available before and during your trip to handle changes, special requests, and concierge services.
*For the best availability and perks, we recommend 4–6 months ahead for peak periods. Last-minute requests are possible, but options may be limited. Early planning ensures access to premium rooms and exclusive experiences.
Yes. We can assist with hotel arrangements in addition to your existing reservation. We may be able to manage existing bookings to secure perks or upgrades.
Our core expertise is the reservation of hotels, concierge services, and personalised experiences. We can connect you with our trusted partners for flights, visas, and travel insurance, and help you coordinate.
We ensure you are informed of the hotel’s policies and timelines, which remain fully applicable. Thanks to our direct hotel partnerships, we can provide proactive support if any issues occur. For your peace of mind, we also recommend arranging travel insurance to cover unforeseen events.
We carefully select hotels and service providers based on reputation, service standards, and exceptional experiences. Many of the properties we work with we have personally visited and connected with through our @luxuryhotelsworld network. Our ongoing relationships ensure we maintain a consistent luxury standard.
There is no strict minimum. We tailor options to fit your budget while maintaining a luxury standard. Simply get in touch, and we’ll find the perfect offer for you.